Holiday Inn Runcorn

The first arranged room in 311, the toilet seat cover is broken. And the next room was a dog kept barking. The reception staff rearranged another room for us shortly, their attitude is really good. But the room rearranged to 223 is in the basement, the air circulation is really not good, you can smell the strong pet smell in the hallway. And I can see the 3rd floor lift lobby had dog poo. To be honest, they were doing a dog exhibition, but they are not really well organized to avoid all the inconveniences caused. That’s not really fair to the customers who don’t expect those scenarios.

No shower gel to use in shower Breakfast was cold due to hot plate not switched on, had to use microwave to heat it up. Kitchen staff forgot to switch the hot plate on.

Good value and friendly staff.Free Parking. The room is old.

Check in was quick and easy although there was no information given about the hotel eg pool opening times other than dinner may be busy due to several coach parties being booked in. The room was clean and tidy and there was a nice handwritten note welcoming us alongside 1 single serve pack of digestive biscuits even though the booking was for 2 people. The bathroom had 2 large dispensers for shampoo and shower gel but the shampoo bottle was empty and this was only discovered once in the room. There was air conditioning which was appreciated due to the rare appearance of the British sun that day but unfortunately the unit itself was very noisy whilst running so needed to be turned off overnight. Beds were comfy and there was the option to order additional pillows from reception that wasn't needed. Check out was quick and easy and the staff did try to help us answer a question about a local bus route to aid us on our onward journey but unfortunately they did not have this local knowledge.

This place is quite far away and not easy to get to the city centre, wouldn't recommend staying here if you don't have a car

Stayed at this hotel for a night. The location is nice up on the hill and surrounded by greenery. Service was excellent at the front desk and the restaurant. I like the breakfast a lot with food served at the right temperature. Variety is adequate. It is however a different story inside the rooms. One room has the floor lamp not working at all and curtains hanging without the hooks. The shower head was dripping in another room. Dust was all around the outlets of the air-conditioning unit and inside the lamp shades. The shower is so poorly designed that one cannot keep the bathroom floor dry at all after taking a shower. The rotten wood at the bottom of the bathroom door should give some hints. There are not many hotel choices in Runcorn. If the cleanliness can be improved this would be a very nice hotel.